We would like to inform you that the issue was fully resolved, and all services and virtual machines in the cloud are again running normally.
A detailed RCA for the event will be distributed to all clients in the Geneva cloud within the next 24 hours.
We would like to extend our sicnce apologies for the inconvenience caused.
Posted Sep 07, 2026 - 14:52 UTC
Identified
There was an unexpected simultaneous reboot of devices within the cloud network. That resulted in network loss for all storage nodes within the cloud. Most of the virtual drives were returned to an active state, but there are still virtual drives shown in an "unavailable" state. We are working on restoring the storage operations for all virtual drives in the cluster.
Posted Sep 07, 2026 - 14:31 UTC
Investigating
CloudSigma would like to inform you that we are currently experiencing a network outage in our Geneva cluster.
Connectivity has been restored, and we are working on recovering the rest of the services in the cloud.